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Month: September 2018

Accessibility This image shows hands placed atop a Braille keyboard.
Accessibility as the User Experiences It—Or Not

Your Goal: Accessibility for All Accessibility means what it implies—unfettered web use. Wanna know what it feels like to use a fettered web site? Just go online and try navigating your own website for an hour without the benefit of a mouse or trackpad. Frustrating, much? Absolutely. But this is what people with impairments encounter…

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Customer Service
Customer Service Excellence: Turn Your Clients’ Frowns Upside Down

Last time, we gave you the Valet view of what it takes to keep your patrons happy. We listed five pillars of good customer service. Our focus was the pillar of tenacity. This time, we focus on “customer service excellence.” Now, please keep in mind that excellence is like beauty—all in the eye of the…

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Customer Service
Want to Max Out Your Client Happiness Level? Tenacity is the First of the 5 Things You Need

Customer service skills you must possess stand atop five foundational pillars. These pillars form the basis of the great customer service you receive from Valet. The five customer service skills pillars: Tenacity Integrity Leadership Excellence Humility Today, we examine the first of those five customer service skills pillars—tenacity. Tenacity means staying the course all the…

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Customer Service
How to Truly Delight Your Clientele: Valet Reveals the Secrets of Good Customer Service

Good customer service. In a way, it’s like good art: hard to define, but you know it when you see it. With Valet, you see it all the time—and that’s because we take customer service seriously. So do you, which is why we’d like to share with you our ideas about what constitutes good customer…

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