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You perhaps recall that we earlier discussed two foundational skills needed for awesome customer service. Today, we talk about one more. We call it “customer service humility.” Customer service humility is exactly what it sounds like. It’s you taking a humble stance in your dealings with the world on behalf of your company or organization….
Read MoreWebsite health, Europe’s GDPR law, Google’s Mobile First initiative, and the new WordPress Gutenberg editor. These are among the topics discussed by Valet co-founder and business development lead Mason James during a Valet podcast available here. First up in this new Valet podcast is some frank talk about website health—a big focus for Valet, Mason…
Read MoreHave a listen as Mason and Rich talk about Valet’s unique perspective
Read MoreOpen Chrome. Or Firefox. Or Opera, Safari, Brave, or whatever browser you normally use. Type in the address of your own website and hit the return key. If yours is a secure website, a little green padlock icon appears next to the address bar. If yours is an unsecure website, you get a red padlock….
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