Author: Rich Smith
Customer Service Excellence: Turn Your Clients’ Frowns Upside Down
Last time, we gave you the Valet view of what it takes to keep your patrons happy. We listed five pillars of good customer service. Our focus was the pillar of tenacity. This time, we focus on “customer service excellence.” Now, please keep in mind that excellence is like beauty—all in the eye of the…
Read MoreWant to Max Out Your Client Happiness Level? Tenacity is the First of the 5 Things You Need
Customer service skills you must possess stand atop five foundational pillars. These pillars form the basis of the great customer service you receive from Valet. The five customer service skills pillars: Tenacity Integrity Leadership Excellence Humility Today, we examine the first of those five customer service skills pillars—tenacity. Tenacity means staying the course all the…
Read MoreHow to Truly Delight Your Clientele: Valet Reveals the Secrets of Good Customer Service
Good customer service. In a way, it’s like good art: hard to define, but you know it when you see it. With Valet, you see it all the time—and that’s because we take customer service seriously. So do you, which is why we’d like to share with you our ideas about what constitutes good customer…
Read MoreNot to Be Outdone, California Comes Up with Its Own Version of GDPR—the California Consumer Privacy Act
Made your peace yet with GDPR? If so, laid-back California’s got some news that will definitely harsh your mellow. Starting in 2020, the Golden State will have a GDPR law of its own. It’s called the California Consumer Privacy Act (CCP). So now you need to do more than comply with Europe’s tough new data…
Read MoreSite Health Measurement Tools You Can Use On Your Own (But Beware—They Have Limitations)
If you read our previous post on site health you understand the benefits of striving for a healthy website. And hopefully what you learned made you eager to achieve site health. So much so that you now want to probe your online property’s innards with a bunch of futuristic software tools. Mabe you even want to…
Read MoreSome Influential U.S. Companies Say No to GDPR Compliance
Well, THAT escalated quickly. Europe’s new GDPR law took effect on May 25. That same day, a number of influential companies in the U.S. announced their rejection of GDPR compliance. Many earlier assumed those companies would go all-in to achieve GDPR compliance. But no. They instead moved to block access to their online properties by…
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