Communication Tips to Make Your Company More Successful

Never talk to a customer while angry. In a roiled frame of mind, the chances of you saying something regrettable go way up. And bad things happen when you say regrettable things to a customer. read more

WordPress 5.1 Release

Last week WordPress.org announced the release of the latest version of WordPress core code. There was some concern late last year about maintaining momentum in release schedules, but the team seems to be keeping them coming. You may remember that release 5.0 brought us the new WordPress editor. This major release brought about significant changes read more

PunkPOS Helps WordPress Users (and Others) Achieve Greater Success by Automating Business Processes

PunkPOS is to business process automation what Valet is to website health. It’s the first choice of people who want to spend less time doing back-of-shop drudgery and more time making their own customers happy. PunkPOS specializes in business process automation—BPA for short. BPA is worth considering if the running of your website involves lots read more

Website and Mobile Apps Accessibility Update: Court Finds Legal Duty to Provide It Under ADA

A three-judge panel of the U.S. Ninth Circuit Court of Appeals recently held that you may have a legal duty under the Americans with Disabilities Act to ensure that your website and mobile apps are accessible. read more

Weak Passwords Used by Visitors Can Jeopardize Your Website’s Security—Here’s How to Curb the Risk

As website security vulnerabilities go, weak passwords seem like no biggie. Wrong. A friend of mine learned the hard way the truth about weak passwords and the visitors who love them. So as not to embarrass my friend, let’s keep his name out of this. It’s enough for you to know he operates a successful read more

Great Customer Service Training Starts with Lessons in Communication

Are great customer service representatives born or made? Valet thinks some are indeed born with a natural flair for helping solve the problems of others. All the rest become great as a result of great customer service training, the WordPress website wellness company says. And great customer service training is something in which Valet takes read more

Does Logging Into Your WordPress Dashboard from a Public Wi-Fi Pose a Website Security Risk? Unlikely, Says Wired

Website security ranks high up on the list of things that make for a healthy online property. Accordingly, Valet devotes much effort to helping you keep your site as secure as possible. Mostly, that involves looking for weaknesses that hackers could potentially use to carry out their evil plans. But it also involves reminding you read more