Great Customer Service Training Starts with Lessons in Communication

Are great customer service representatives born or made? Valet thinks some are indeed born with a natural flair for helping solve the problems of others. All the rest become great as a result of great customer service training, the WordPress website wellness company says. And great customer service training is something in which Valet takes read more

Does Logging Into Your WordPress Dashboard from a Public Wi-Fi Pose a Website Security Risk? Unlikely, Says Wired

Website security ranks high up on the list of things that make for a healthy online property. Accordingly, Valet devotes much effort to helping you keep your site as secure as possible. Mostly, that involves looking for weaknesses that hackers could potentially use to carry out their evil plans. But it also involves reminding you read more

Australia’s New Cyber-Snooping Law May Create Website Security Issues Affecting Health of Your Online Property

Australia’s new cyber-snooping law may create website security issues for online properties everywhere—not just in Oz. Specifically, the website security issues analysts at Valet believe your WordPress site’s health could be affected. Here’s how. The new law requires internet providers serving Australia to remove privacy protections currently preventing police from monitoring encrypted online activity. Additionally, read more

Choose Wisely: The Right WordPress Host is One that Supports Your Website’s Health

Choose the right WordPress host if you want your website to be one that people love visiting. Why does the hosting company you use matter? Because the right one helps keep your website’s health in the pink. And if your website brims with good health, that means few or no problems with security, speed, and read more

Customer Service Humility: A Skill that Serves You and Your Enterprise Extremely Well

You perhaps recall that we earlier discussed two foundational skills needed for awesome customer service. Today, we talk about one more. We call it “customer service humility.” Customer service humility is exactly what it sounds like. It’s you taking a humble stance in your dealings with the world on behalf of your company or organization. read more

Valet Podcast: Hear Mason James Discuss Website Health, GDPR, Gutenberg, and More

Website health, Europe’s GDPR law, Google’s Mobile First initiative, and the new WordPress Gutenberg editor. These are among the topics discussed by Valet co-founder and business development lead Mason James during a Valet podcast available here. First up in this new Valet podcast is some frank talk about website health—a big focus for Valet, Mason read more

Podcast: Website Health with Mason James and Rich Smith

Have a listen as Mason and Rich talk about Valet’s unique perspective read more