Customer Service Humility: A Skill that Serves You and Your Enterprise Extremely Well

You perhaps recall that we earlier discussed two foundational skills needed for awesome customer service. Today, we talk about one more. We call it “customer service humility.” Customer service humility is exactly what it sounds like. It’s you taking a humble stance in your dealings with the world on behalf of your company or organization. read more

Valet Podcast: Hear Mason James Discuss Website Health, GDPR, Gutenberg, and More

Website health, Europe’s GDPR law, Google’s Mobile First initiative, and the new WordPress Gutenberg editor. These are among the topics discussed by Valet co-founder and business development lead Mason James during a Valet podcast available here. First up in this new Valet podcast is some frank talk about website health—a big focus for Valet, Mason read more

Podcast: Website Health with Mason James and Rich Smith

Have a listen as Mason and Rich talk about Valet’s unique perspective read more

Building Customer Trust and Confidence with Your Website Security

Open Chrome. Or Firefox. Or Opera, Safari, Brave, or whatever browser you normally use. Type in the address of your own website and hit the return key. If yours is a secure website, a little green padlock icon appears next to the address bar. If yours is an unsecure website, you get a red padlock. read more

Embracing the New WordPress Editor

I’m writing this post in the new WordPress editor. We’ve been testing it for a while… read more

EU Copyright Directive Could End Fair-Use Rights You Currently Enjoy

The European Union in mid-September approved a tough new package of internet regulations. read more

How Valet Conducts Site Health Appraisals

Site health assessments, of what does that consist, you ask? Well, here’s the answer. read more