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Facing Up to the Challenges of Face Time: A Valet Roundtable Discussion

…[V]irtual office workers tend to be isolated from colleagues and customers. They seldom see and interact with one another face to face. Yet people instinctively crave what’s usually referred to as “face time.” read more

9 Questions About Gutenburg

This past March Maureen and I attended the NTEN Nonprofit Technology Conference and had the honor of participating in the WordPress Community Session: WordPress 5.0, Gutenberg, and the New Block Editor. It was an amazing time and I thoroughly enjoyed being on the panel, sharing Valet’s knowledge, understanding, and insights surrounding the new editor — read more

Empowering Communities: a Valet Roundtable Discussion About How to Make Connections and Grow Friendships

A business is only as strong as its network. People do business with people they like and with whom they feel comfortable. read more

Communication Tips to Make Your Company More Successful

Never talk to a customer while angry. In a roiled frame of mind, the chances of you saying something regrettable go way up. And bad things happen when you say regrettable things to a customer. read more

WordPress 5.1 Release

Last week WordPress.org announced the release of the latest version of WordPress core code. There was some concern late last year about maintaining momentum in release schedules, but the team seems to be keeping them coming. You may remember that release 5.0 brought us the new WordPress editor. This major release brought about significant changes read more

PunkPOS Helps WordPress Users (and Others) Achieve Greater Success by Automating Business Processes

PunkPOS is to business process automation what Valet is to website health. It’s the first choice of people who want to spend less time doing back-of-shop drudgery and more time making their own customers happy. PunkPOS specializes in business process automation—BPA for short. BPA is worth considering if the running of your website involves lots read more

Website and Mobile Apps Accessibility Update: Court Finds Legal Duty to Provide It Under ADA

A three-judge panel of the U.S. Ninth Circuit Court of Appeals recently held that you may have a legal duty under the Americans with Disabilities Act to ensure that your website and mobile apps are accessible. read more