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Category: Customer Service

Customer Service Related Reading

The cornerstone of any service oriented-business is a strong customer service team. Consequently, this is something that our team here at Valet knows well from experience.
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Culture
A Human Tech Team to Solve Your Website’s Technical Problems

No one wants to encounter problems with their website, but how they’re resolved can change everything. And the last thing anyone wants is to struggle with a support bot— you want a human tech team to help you with your website. Here at Valet, we feel strongly about how our clients experience their technical problems….

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Customer Service
How To Streamline Your Client Onboarding

What does your client onboarding look like? Do you streamline your client onboarding? Gaining a new client for your business is always something to celebrate. It represents a new opportunity for revenue and growth. However, it’s important to remember that the effort you made to win that client over doesn’t just end. Not even once…

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Customer Service wooden clocks showing different times
24/7 Website Support. Mandatory or Myth?

24/7 website support is a standard sales pitch these days. You can get nearly anything you want 24 hours a day. You can get a meal, a pair of socks, dog food, or a shed for your backyard. If you can’t walk into a store and buy it, you can find online. Add to cart,…

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Customer Service
Weekly WordPress Update – August 2, 2019

Here is your quick Weekly WordPress Update from Valerio. If you would like us to cover something specific, please let us know! Weekly Update Video Transcript: Hello and welcome to the Weekly WordPress Updates by Valet.io for the week of August 2nd. WooCommerce  3.7 release candidate is now available, this is a minor release with…

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Culture face-time
Facing Up to the Challenges of Face Time: A Valet Roundtable Discussion

…[V]irtual office workers tend to be isolated from colleagues and customers. They seldom see and interact with one another face to face. Yet people instinctively crave what’s usually referred to as “face time.”

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Culture communication tips
Communication Tips to Make Your Company More Successful

Never talk to a customer while angry. In a roiled frame of mind, the chances of you saying something regrettable go way up. And bad things happen when you say regrettable things to a customer.

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