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Category: Ongoing Support

3 easy steps to deal with “your site is broken” user reports.

It’s common for users to report that they’ve experienced errors using your website. It’s also common for users to think that it’s actually your website that is causing the problem. There are dozens of factors at any given minute that control a user’s experience online. Connection speed (upload and download independently), browser version, OS, background read more

24/7 Website Support. Mandatory or Myth?

24/7 is a standard sales pitch these days. You can get nearly anything you want 24 hours a day. You can get a meal, a pair of socks, dog food, or a shed for your backyard. If you can’t walk into a store and buy it, you can find online. Add to cart, click to read more

Empowering Communities: a Valet Roundtable Discussion About How to Make Connections and Grow Friendships

A business is only as strong as its network. People do business with people they like and with whom they feel comfortable. read more

Valet Podcast: Hear Mason James Discuss Website Health, GDPR, Gutenberg, and More

Website health, Europe’s GDPR law, Google’s Mobile First initiative, and the new WordPress Gutenberg editor. These are among the topics discussed by Valet co-founder and business development lead Mason James during a Valet podcast available here. First up in this new Valet podcast is some frank talk about website health—a big focus for Valet, Mason read more

Things That Can Cause You to Have Website Performance Problems

  Website performance problems bedevil you. You realized this after it became obvious to you that people visiting your site never really do what you hoped. Few ventured from page to page, meaning few discovered all that you offered. Few read your content and absorbed your ideas or embraced your suggestions. Few clicked the links read more

The Right Way to Respond to Google’s Mobile-First Initiative

Google’s Mobile First initiative. Have you heard about this yet? You have? Great. But what are you planning to do in response to it? Nothing? OK, that’s not great. Not great at all. Because ignoring Mobile First is a surefire way to sink your website’s rankings in Google search. A big drop in rank portends read more

5 Questions While Celebrating Our 4-Year Anniversary

We’re celebrating big-time here at Valet. It’s our fourth anniversary, and we’ve come a long way from our roots as a WordPress website support agency.