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Category: Ongoing Support

Ongoing Support Related Reading

Valet provides affordable website maintenance services with Ongoing Support for WordPress websites that cover all the basics. In short, Ongoing Support is one of the behind-the-scenes keys to having a successful business website.
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Culture
A Human Tech Team to Solve Your Website’s Technical Problems

No one wants to encounter problems with their website, but how they’re resolved can change everything. And the last thing anyone wants is to struggle with a support bot— you want a human tech team to help you with your website. Here at Valet, we feel strongly about how our clients experience their technical problems….

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Ongoing Support
Complete Guide to Getting WordPress Help

If you’ve decided to use WordPress to power your website, you’ll likely need some help staying on top of everything. Picture the scene: You’re working on an online project and need help managing the technical side of things. You are part of a company that has moved the website (and website maintenance) to your department….

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Ongoing Support
3 easy steps to deal with “your site is broken” user reports.

It’s common for users to report that they’ve experienced errors using your website. It’s also common for users to think that it’s actually your website that is causing the problem. There are dozens of factors at any given minute that control a user’s experience online. Connection speed (upload and download independently), browser version, OS, background…

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24/7 Website Support. Mandatory or Myth?

24/7 website support is a standard sales pitch these days. You can get nearly anything you want 24 hours a day. You can get a meal, a pair of socks, dog food, or a shed for your backyard. If you can’t walk into a store and buy it, you can find online. Add to cart,…

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Culture
Empowering Communities: A Valet Roundtable Discussion

A business is only as strong as its network. People do business with people they like and with whom they feel comfortable.

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Customer Service
Great Customer Service Training Starts with Lessons in Communication

Are great customer service representatives born or made? Valet thinks some are indeed born with a natural flair for helping solve the problems of others. All the rest become great as a result of great customer service training, the WordPress website wellness company says. And great customer service training is something in which Valet takes…

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