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If you’ve decided to use WordPress to power your website, you’ll likely need some help staying on top of everything. Picture the scene: You’re working on an online project and need help managing the technical side of things. You are part of a company that has moved the website (and website maintenance) to your department….
Read MoreIt’s common for users to report that they’ve experienced errors using your website. It’s also common for users to think that it’s actually your website that is causing the problem. There are dozens of factors at any given minute that control a user’s experience online. Connection speed (upload and download independently), browser version, OS, background…
Read More24/7 website support is a standard sales pitch these days. You can get nearly anything you want 24 hours a day. You can get a meal, a pair of socks, dog food, or a shed for your backyard. If you can’t walk into a store and buy it, you can find online. Add to cart,…
Read MoreA business is only as strong as its network. People do business with people they like and with whom they feel comfortable.
Read MoreAre great customer service representatives born or made? Valet thinks some are indeed born with a natural flair for helping solve the problems of others. All the rest become great as a result of great customer service training, the WordPress website wellness company says. And great customer service training is something in which Valet takes…
Read MoreYou perhaps recall that we earlier discussed two foundational skills needed for awesome customer service. Today, we talk about one more. We call it “customer service humility.” Customer service humility is exactly what it sounds like. It’s you taking a humble stance in your dealings with the world on behalf of your company or organization….
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