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Category: Ongoing Support

Ongoing Support Related Reading

Valet provides affordable website maintenance services with Ongoing Support for WordPress websites that cover all the basics. In short, Ongoing Support is one of the behind-the-scenes keys to having a successful business website.
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Customer Service Good customer service is the kind of thing that gets people shaking hands
Customer Service Humility: A Skill that Serves You and Your Enterprise

You perhaps recall that we earlier discussed two foundational skills needed for awesome customer service. Today, we talk about one more. We call it “customer service humility.” Customer service humility is exactly what it sounds like. It’s you taking a humble stance in your dealings with the world on behalf of your company or organization….

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Data Security
Valet Podcast: Hear Mason James Discuss Website Health, GDPR, Gutenberg, and More

Website health, Europe’s GDPR law, Google’s Mobile First initiative, and the new WordPress Gutenberg editor. These are among the topics discussed by Valet co-founder and business development lead Mason James during a Valet podcast available here. First up in this new Valet podcast is some frank talk about website health—a big focus for Valet, Mason…

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Accessibility
Things That Can Cause You to Have Website Performance Problems

  Website performance problems bedevil you. You realized this after it became obvious to you that people visiting your site never really do what you hoped. Few ventured from page to page, meaning few discovered all that you offered. Few read your content and absorbed your ideas or embraced your suggestions. Few clicked the links…

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Ongoing Support
The Right Way to Respond to Google’s Mobile-First Initiative

Google’s Mobile First initiative. Have you heard about this yet? You have? Great. But what are you planning to do in response to it? Nothing? OK, that’s not great. Not great at all. Because ignoring Mobile First is a surefire way to sink your website’s rankings in Google search. A big drop in rank portends…

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Culture
5 Questions While Celebrating Our 4-Year Anniversary

We’re celebrating big-time here at Valet. It’s our fourth anniversary, and we’ve come a long way from our roots as a WordPress website support agency. (more…)

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Ongoing Support website-maintenance-wordpress-checklist-1
A Monthly Checklist for Ongoing Support on WordPress Websites

A couple of weeks ago, I wrote about the negative impact of a ‘website maintenance’ mindset. One that many have when it comes to running a WordPress site for their business. I stand by that article! Of course, if you want to grow, improve, and iterate on your site, you’ll also want to make sure…

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