What is a privacy policy, and why does my website need one?
A privacy policy is a legal document, required by privacy laws, that communicates how an organization or website collects, uses, discloses, and manages the data shared by a client or user.
In the case of a website, this means any information that a user might be asked to provide for a Contact Form, Newsletter signup, or ECommerce purchase. Any information that can be linked to a user or their identity should be covered by your Privacy Policy. You should also have some form of policy language regarding any use of cookies or tracking, such as Google Analytics.
What does it protect me from?
In the online world, things are constantly changing, and digital privacy laws all over the world are no exception. If your business is located in the United States and received visitors from other countries you’re bound to adhere to the laws of that user's location.
Currently, there are multiple privacy laws in the United States and across the world that require most websites that collect personal information to have a Privacy Policy:
European Union’s General Data Protection Regulation (GDPR);
United Kingdom’s Data Protection Act 2018 (UK DPA 2018);
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA);
Australia Privacy Act of 1988; The California Online Privacy Protection Act (CalOPPA);
The California Consumer Privacy Act (CCPA);
Delaware Online Privacy Protection Act (DOPPA);
Nevada’s Revised Statutes Chapter 603A; Colorado Privacy Act (goes into effect in 2023);
and Virginia Consumer Data Protection Act (goes into effect in 2023).
These laws were created to protect the consumers of those states and countries, not the businesses. This means that these laws can apply to businesses outside of those states and countries and may apply to you if you do business there, collect the personal information of residents of those states or countries, or offer goods or services there.
Fines for violations of privacy laws start at $2,500 per violation (per website visitor).
How do you keep up with the changes?
If you have in-house counsel you should have your privacy policies checked for accuracy every few months. Monitoring the laws and changes will help you keep up with what’s necessary.
Over a dozen states have proposed or already are implementing privacy laws to protect the Personally Identifiable Information (PII) of its citizens. Each of these laws has unique requirements as well as unique penalties for not complying. Some states are proposing businesses be fined over $5,000 per infringement (per website visitor). Some states are proposing private right of action (meaning citizens of that state can sue businesses anywhere in the US). Read our state privacy law tracker for more information.
Is there an easier way to keep my Privacy Policies accurate and protect my business?
Yes. Valet has partnered with Termageddon, a Privacy Policy generator that will update your website’s policies automatically whenever the laws change. There are more and more privacy law requirements and the resulting penalties for not complying will affect not only your website but your entire organization.
The International Association of Privacy Professionals (IAPP.org) has listed Termageddon as the longest-standing and trusted privacy technology vendor. And they offer the following website policies for organizations formed in the US, Canada, UK, and Ireland.
Privacy Policy;
Terms of Service;
Disclaimer;
and End User License Agreement.
With Termageddon, even as laws change, you can have the peace of mind of knowing that your policies are changing with them. There are digital privacy laws that differ even from state to state, and country to country. Termageddon works with each and every change in those laws. As a website owner, there are so many things to do, and this is one less thing you’ll have to think about.
Websites are an essential asset for businesses and non-profits, and here at Valet, we care about your organization as a whole.
A Human Tech Team to Solve Your Website’s Technical Problems
No one wants to encounter problems with their website, but how they're resolved can change everything. And the last thing anyone wants is to struggle with a support bot— you want a human tech team to help you with your website.
Here at Valet, we feel strongly about how our clients experience their technical problems. And we know that our team plays an important role in making it a good one.
What does that mean for our team?
While every support ticket that comes in for us needs different resolutions, we keep in mind the same key principles and core beliefs. Every client on the other end of a ticket deserves a human tech team.
Three Core Beliefs Of A Human Tech Team
Not just Sympathy, Empathy
We have a lot of sympathy for clients experiencing technical problems. But working with websites both professionally and personally, we’ve encountered our own website issues, and this gives us empathy.
Having empathy means we can understand our client’s feelings, even though they are not our own. We know exactly how we feel when having technical problems and can therefore really put ourselves in their place. We can then help them with a deep understanding that we otherwise couldn’t.
This informs and guides our responses to support tickets. Empathy isn’t what solves our client’s problems, but it gives us the tone we hope resonates personally with them.
There Are Humans On Both Sides
In an age when so much communication happens virtually, it can be too easy to forget the human behind an email. Valet always remembers the person on the other side of a frustrated support ticket.
Our team strives to be aware and conscious of the humans on both sides. In every email we send, call, and interaction we have with our clients, we remain mindful of the fact that we’re all humans. Humans with feelings, thoughts, opinions, and beliefs— humans who have good days and bad days.
That includes not only remembering this for clients but also what kind of individuals and team we want to be for our clients. We want to be empathetic, friendly, kind, understanding, supportive, and helpful because that’s what each client deserves. Our relationship with each client matters to us.
Clear Communication
Clear communication is an important key to being a human tech team. And for our team that means being honest, always setting realistic expectations for our clients, replying to them promptly, and keeping them informed.
Honesty
Clients expect honesty from us in everything from the fact that we never have hidden fees for our services to the fact that we will own our mistakes.
If we tell a client the price of a certain development project, that’s the price. They don’t have to fear any unexpected extra fees being tacked onto their bill later.
And if we make a mistake, we’re going to be straightforward about it. Our clients won’t hear excuses or catch us hiding something we broke. While we of course strive to never make them, they do happen. And clients deserve to know the truth about anything and everything happening with their websites.
Setting Realistic Expectations
When a client comes to us with a project, we're always sure to set realistic expectations for it. We never want to promise things we can’t bring to fruition.
If a client receives a date for the estimated time for a project, our clients can trust it. If we say we’ll have something done then we will.
Prompt Replies
From onboarding to monthly maintenance our clients are always up to date on the status of their website.
Clients never have to wait two weeks to hear back from us while they sit and wonder how their project is coming along. We’re prompt in our replies.
Staying Informed
We don’t want our clients to ever feel left in the dark. We’re always available to answer their questions or explain things to them.
When a client wants information on our processes or wants to understand better what’s happening with their website, we believe they should know what’s going on. Too many times we get clients who have no idea who is hosting their website, or if their previous tech team was updating properly. At times they don't even feel they can approach their tech team with their doubts, questions, and concerns. That doesn’t happen under our watch.
Do you need a human tech team?
Instead of waiting till something breaks and you’re frantically writing into support chat boxes with automatic canned responses— make our team your team. We can provide you with monthly maintenance services, e-commerce maintenance, support and development, audits, and assessments.
You won't need to worry about all of your WordPress website errors, problems, or issues anymore. You’ll have peace of mind knowing your website is backed by our team of WordPress professionals who provide you with the best website services.
The Best WordPress Maintenance Services, and What You Should Look For
WordPress is free, open-source software, which makes it one of the most powerful, flexible content management systems (CMS) on the web. But that also means it doesn’t come with official support. In other words, if you run into a problem with your WordPress site, you’re on your own to solve it – whether it’s related to the WordPress core, a theme or plugin you’re using, or something more serious like malicious code.
As the most popular CMS, with a market share of over 40% of all websites, WordPress is the biggest target and the most frequently hacked CMS. Good WordPress maintenance service providers help keep your website secure from malware, data breaches, security breaches, and hacking attempts. With the possibility of a security problem taking your site offline for days, weeks, or even months and damaging your reputation with your customers, the benefits of proper WordPress maintenance for security alone far outweigh the costs.
Whatever your area of business, even the simplest site won’t just look after itself, and requires time and attention to keep running - and of course, the more complex your site gets, the more moving parts there are to go wrong. It’s entirely possible to find yourself spending hours of your valuable time per week on site management.
WordPress receives three major updates every year, as well as additional minor updates throughout the year which can include security fixes, performance optimization, and countless plugin and theme updates. All these need to be handled swiftly and appropriately.
You could try and keep on top of everything yourself, with all the time commitments that go with that. Or, you could enlist a dedicated WordPress maintenance service provider to take care of your site for you. A good WordPress maintenance service will deal with all of your site’s maintenance-related tasks, including:
Removing unused files from your server.
Speed optimization.
Updating content.
Automating routine tasks, such as database cleanup and cloud backups.
Accessibility checks and compliance.
Your business website is increasingly critical for generating revenue and growing your bottom line. This is precisely why eCommerce stores immediately lose revenue if an important page (like the checkout page) on their site stops responding or if a feature (like the shopping cart or contact form) is broken. A good WordPress maintenance service can test and maintain your online website or store for you, ensuring it runs smoothly around the clock.
How are WordPress maintenance and support different? WordPress maintenance involves keeping your website up to date and taking care of optimization. Support, on the other hand, is all about solving issues you may encounter with your WordPress site. To make sure your site runs smoothly, you need both.
Your best option is to partner with a WordPress website maintenance service provider that offers support and ongoing development. Valet, for example, takes care of all of this for you plus more. The team helps you free up your time so you can get back to the higher value work you’re best at, while they take care of the nitty-gritty details behind the scenes. With Valet, you get a team of professionals when you need them without having to worry about the costs of having a dedicated in-house IT team.
All of your WordPress maintenance headaches go away when you partner with Valet as your WordPress maintenance and support resource.
In this article, we’ll explain what you should look for in a WordPress maintenance service. We’ll also run the rule over some of the best WordPress maintenance service providers out there to help you decide which one you should go with and why.
What to look for in a WordPress maintenance service provider
Once you decide to offload WordPress maintenance to a professional service provider, the next step is to develop a clear understanding of what to look for.
Generally speaking, WordPress maintenance involves taking care of the different tasks required to monitor your website, and improving its performance and security. More specifically, this might mean making sure:
The WordPress core, themes, and plugins are up to date.
You have a recent backup of your entire WordPress website and database stored in a secure location.
Malware scans are conducted regularly.
WordPress websites require ongoing maintenance. Some tasks (like making sure everything is up to date) need to be looked at daily while other tasks (such as database optimization or fixing broken links) happen weekly or monthly. For this reason, it’s a good idea to sign up with a WordPress maintenance service provider that offers everyday help.
If you’ve been running your WordPress.org site for some time, you might already have an idea of the different sorts of issues you run into. Ask yourself: “What problems have I encountered (or am currently encountering) with my WordPress website? What has given me the most trouble?”.
This is a good starting point to determine what sort of a WordPress maintenance service provider you’ll need to enlist for your business. Jot down everything that comes to mind to get the best picture of the areas you need the most help with.
Some website owners might need a more all-round service that also offers ongoing support and development, with the WordPress maintenance service provider taking care of any website downtime you face, theme and plugin compatibility conflicts, troubleshooting problems, and your custom code needs.
Best WordPress maintenance service providers
WordPress maintenance service providers come in all shapes, sizes, and pricing brackets. It’s a good idea to evaluate the different options available to you so you can make an informed decision.
A quick Google search turns up tons of service providers. We’ve handpicked some of the best options for you. Here are five of the best WordPress maintenance service providers to choose from:
Valet is a WordPress maintenance service that offers professional website management, support, consultation, and development. The service is aimed at businesses that:
Have a small or no IT team
Don’t have the technical experience for WordPress maintenance and upkeep.
Need to free up time to focus on core business activities.
Need someone to constantly monitor checkout workflows.
What sets Valet apart from other WordPress maintenance services is that it offers WordPress maintenance as a core service in addition to full-service support and development. The Valet team works as your business’ long-term partner on development, as this customer review put it:.
“The Valet Team allows me to scale up if necessary and give me the peace of mind that they can handle anything that comes in or occurs, and that they have my back.”
Valet Services
Let’s take a closer look at the different services on offer with Valet:
Valet provides essential WordPress maintenance services that cover all the basics, such as making sure the WordPress core and any themes and plugins you’re using are always up to date. They’ll also deal with secure offsite backups, daily malware scanning, uptime monitoring, vulnerability database security scans, and visual regression testing. Valet has access to your WordPress directly, meaning you never have to explain the problem - they’ll spot it and fix it.
This frees businesses up from having to constantly keep an eye on small site maintenance tasks or sign up for several third-party services that offer individual solutions for things like automated site backups or uptime monitoring. Signing up for a complete WordPress maintenance plan centralises all these tasks and gets you better value.
Unlike most WordPress maintenance services, Valet also offers eCommerce maintenance, which includes ensuring important pages (like the checkout page) load and work successfully, contact forms work properly, and that your custom workflows are functional.
Having someone on your team who’s in charge of constantly monitoring essential eCommerce pages is an easy way to ensure you’re not missing out on sales due to a broken checkout process. eCommerce store owners can choose to use Valet’s baseline testing plan or ask for a customized automated test that’s unique to their workflow. Valet works with all major eCommerce platforms, including WooCommerce.
Valet works as an extension of your team, making it easy for businesses to add WordPress professionals to their teams without having to worry about directly hiring them and paying salaries. Valet provides their own project managers, full-stack developers, and other resources.
This is especially beneficial for businesses that have small teams and need a team member with professional experience to provide consultation, answer support emails, do research, or handle development tasks for you. The biggest benefit of working with Valet is that you no longer have to worry about managing a project you don’t understand or being told, “We can’t do this.” or “We don’t offer this as part of our maintenance service.”.
Valet provides standardized and custom audits and assessments that give you a broad overview of your technical debt along with a plan for improvement. You can also request website health assessments (two different plans) and speed assessments (three different plans).
Assessments include a complete report with observations and recommendations provided by a full-stack developer. It includes things like database review, theme code review, checking to see if you’re on the latest version of PHP, and much more. Once you get the report, you can review it and decide to either hire Valet to fix any issues with your WordPress website or take the report elsewhere.
As an online business owner, you need to ensure your website is compliant with the Americans with Disabilities Act Title II and Title III. In fact, website accessibility has been a legal requirement for all website owners since 2010. It means you need to take steps to ensure your website is accessible to people with physical disabilities, situational disabilities, and socio-economic restrictions on bandwidth and speed.
Valet is an online ADA partner that provides scanning and remediation for accessibility issues. It offers an ADA toolbar, accessibility scan, and remediation, and MaxAccess – an AI that eliminates accessibility issues.
Who is this WordPress maintenance service for?
Valet offers WordPress maintenance as a core service. However, the team also follows up with you on issues because they provide full support and development services. This sets them apart from other WordPress maintenance services in the market.
When you sign up for a Valet plan, you never risk getting stuck with an email that says: “Your website is broken and, unfortunately, we can’t help you resolve your issue. You’re on your own.”. The Valet team works as an extension of your own team, which means you can expect to have someone on board who’s familiar with your site’s infrastructure. You don’t have to worry about explaining what went wrong. Valet will take care of all of this for you in a friendly, personal manner, as this customer told us:
“I like working with the same 1 or 2 people. I feel connected and that someone knows the history of our website.”
Valet is equally great for:
Businesses that don’t have someone with technical experience on their team to handle WordPress maintenance related issues.
Businesses that are simply looking to offload maintenance work to free up some time to focus on growing their business or improving their digital marketing and social media efforts.
eCommerce store owners that need someone to make sure their checkout workflows and contact forms are working properly 24/7.
WP Buffs is a 24/7 WordPress maintenance service provider for website owners and white-label partners. The company provides a variety of basic maintenance services and packages different WordPress plugins in with their subscription to help improve website performance. These include the premium plugins iThemes Security Pro, WP Rocket, BlogVault, and WP Smush Pro. WP Buffs also offers Google Analytics integration.
WP Buffs Services
Here’s a list of the WordPress maintenance services WP Buffs offers:
Speed and browser optimization.
Advanced website tech support, targeted at businesses that have eCommerce, membership, multilingual, staging, or some other sort of advanced functionality.
Security using the iThemes Security Pro plugin.
Core file and database backup.
WordPress plugin, theme, and core file updates.
24/7 monitoring and emergency care.
Who is this WordPress maintenance service for
WP Buffs’ maintenance service and care plans are suited to small business owners that are looking for ways to free up their time so they can focus on core business activities. It’s also a viable option for anyone looking to white-label WordPress support services and maintenance.
It’s worth mentioning that the WP Buffs subscription plans include access to support via the members-only forum. Clients can make support requests via the forum and email, and the WP Buffs team will respond within 3-5 business days. This means you have to describe the problem you’re facing with your website. For website owners that aren’t particularly tech-savvy, it can be difficult to explain what exactly is wrong. This can be limiting when it comes to asking for WordPress maintenance and support. Valet, on the other hand, is a full-service partner that’s available around the clock to provide support to its clients.
GoWP is a WordPress maintenance service provider that offers white label services for WordPress agencies. In addition to website maintenance, GoWP also provides content edits and page builds.
GoWP Services
GoWP’s maintenance service plan includes basic WordPress maintenance-related tasks such as making sure your clients’ website (and the plugins and themes they use) are updated, taking WordPress backups, and ensuring website security.
GoWP uses Visual Validator for plugin updates, which takes screenshots of your website after it’s been updated to see if anything has changed on the front-end. In case of any visual changes, the GoWP team is automatically notified. GoWP also offers manual updates as a premium offering.
GoWP’s maintenance service also comes with security monitoring, with daily malware scans, malware detection and cleanup, attack prevention, as well as WordPress hardening.
The maintenance service takes daily backups of your website and stores them offsite. It gives you access to 90 days of backup history, which means you have the option to restore your website to a previous version whenever you’d like. Plus, you get full visibility into maintenance activity through GoWP’s maintenance page which is accessible through the WordPress dashboard.
Who is this WordPress maintenance service for
GoWP is a viable option for WordPress agencies that are looking for white label maintenance services. This way, they can focus on growing their operations while the GoWP team takes care of the tedious, behind-the-scenes work.
The service also offers website edits and page builds which means they’ll take care of tasks like adding and editing WordPress blog posts, widgets, and installing plugins as well as building web pages using Elementor or Beaver Builder.
Unlike WordPress maintenance services like Valet, GoWP doesn’t offer advanced maintenance services such as helping you set up CDN, SSL or HTTPS. In addition, their plans aren’t designed for more advanced websites like eCommerce stores or membership sites.
Maintainn is a WordPress maintenance and support agency that provides basic maintenance services such as security monitoring, real-time offsite backups, WordPress core updates, theme updates, and plugin updates. It’s owned and operated by the folk behind WebDevStudios and has been around since 2012.
Maintainn Services
Maintainn offers a variety of WordPress maintenance services, including everything from weekly updates to 24/7 security monitoring. The company also offers more advanced services (like hacked website repair) at an additional cost on top of the maintenance plan.
Maintainn also provides advanced maintenance services on their high-end plans, including:
Uptime monitoring
eCommerce and WordPress multisite support
Version control
Staging updates
You can also sign up for the support program separately, which offers custom development and technical services.
When you sign up for a Maintainn maintenance service plan, you can also access live chat and email support. Live chat support is available on weekdays from 9 am to 8 pm. However, with both support options, you have to explain the issue you’re facing to the support representative. This can be overwhelming for WordPress users who aren’t sure what the problem is!
Who is this WordPress maintenance service for
Maintainn is targeted at established businesses that are looking for a way to offload routine WordPress maintenance tasks such as weekly updates and security monitoring.
However, it’s not a full-service partner, like Valet, that works as an extension of your own team. Maintainn’s maintenance service offering is best suited towards website owners who are technically inclined but would like to free up their time to focus on business growth.
WP Tech Support offers emergency WordPress help and ongoing support plans, which include tasks like WordPress fixes, updates, backups, and security monitoring. The company offers four different plans for ongoing WordPress maintenance and support and three different one-time services.
WP Tech Support Services
By signing up with WP Tech Support, you can expect to get weekly offsite backups, WordPress core updates, and WordPress theme and plugin updates. You’ll get a daily security scan that checks for malware. The WP Tech Support team will also improve your website’s overall security by installing a firewall and brute force attack blocker.
However, malware removal is only available with the higher-end ongoing support plans. So, if you want a professional to rid your site of a virus or trojan, you’ll need to pay extra.
WP Tech Support offers clients on their Pro and Business plans 60 to 90 minutes of development time per month. For example, you can ask them to tweak CSS or HTML code. You can use this for small changes, customization, and improvements to your WordPress website. The team also offers performance tune-up and search engine optimization (SEO) for clients on the Business plan.
Who is this WordPress maintenance service for
WP Tech Support is aimed at webmasters who aren’t particularly technically inclined and need someone to take care of basic WordPress maintenance tasks while providing ongoing support.
However, it’s important to bear in mind that ongoing support is available through support tickets, which means that you have to reach out to the support department and explain the issue you’re facing. In other words, you don’t get a dedicated project manager who’ll check your site for issues or run audits and assessments to make sure everything is working properly. This can be a major limitation for website owners who aren’t sure what’s causing the problem they’ve encountered.
Valet, on the other hand, is a full-service WordPress maintenance service provider that’ll take care of everything for you. You don’t have to worry about explaining what’s wrong with your website. Valet’s WordPress professionals will help you with troubleshooting, management, support, and development.
Offload WordPress maintenance today
If you’re serious about running a WordPress website, generating leads, and growing your online business, it makes sense to invest in a full-service WordPress maintenance service provider.
Instead of going with a WordPress maintenance service that only handles basic maintenance tasks, it’s a better idea to go with a full-service provider, like Valet, that’s capable of handling everything for you – from troubleshooting to maintenance and support to development.
To recap:
Valet is great for businesses looking for WordPress professionals to help with WordPress maintenance tasks and can also offer ongoing full-service support and development.
WP Buffs offers basic WordPress maintenance services and is best suited towards freelancers and businesses looking for a white label solution.
GoWP is a white label WordPress maintenance service aimed at agencies that might also need help with content edits and page builds.
Maintainn is best suited for tech-savvy webmasters who need someone to handle WordPress maintenance related issues and can clearly communicate the problem to them via support ticket.
WP Tech Support is the go-to option for webmasters who are looking for WordPress maintenance services and might also need support occasionally.
Making sure your WordPress site is up-to-date, backed up, malware-free, and running smoothly.
Running a complete website audit and assessment (health assessment and speed assessment) to improve site performance.
Finding and fixing website accessibility issues to ensure your WordPress site is accessible by people with disabilities and socio-economic restrictions.Setting up a CDN and HTTPS on your business website or online store.
Creating setting up, and running automated eCommerce website testing workflows to ensure important pages load successfully every time.
Linking you with onboard project managers, full-stack developers, and other WordPress experts for WordPress help, support, and development tasks.
If you’ve decided to use WordPress to power your website, you’ll likely need some help staying on top of everything. Picture the scene:
You’re working on an online project and need help managing the technical side of things.
You are part of a company that has moved the website (and website maintenance) to your department.
You want to focus on delivering your business’s services instead of spending time on website maintenance.
You need some security for your WordPress website and want professionals to lean on for those rare instances you need timely, expert WordPress help.
You need WordPress help, but WordPress help isn’t easy to come by. Why not?
WordPress has achieved such a prominent place in the internet ecosystem because it’s free, open-source software, which means that you can simply install the software to your hosting server and use it to power your website. But this also means that there is no official support for WordPress.org sites. As you can probably imagine, this is a significant limitation of the WordPress platform.
If you’re using WordPress to power your small business website or run an eCommerce store, you’ll understand how frustrating it can be to run into a problem with your site and not be able to find timely WordPress help.
The good news is that you can outsource WordPress help to professionals who will integrate website support and development into your workflow and take care of site maintenance for you.
In this article, we’ll explain how you can get WordPress help for your website, what to look for when evaluating options for getting the best WordPress help, and how to choose the right solution for your specific needs.
But before we begin, let’s quickly take a look at what you can do to troubleshoot WordPress help issues on your own and why that isn’t always a viable option.
Troubleshooting WordPress help issues on your own
If you’re technically proficient, you might be inclined to take the DIY approach. While it’s certainly possible to try and troubleshoot problems by yourself, it might not always be the best option for you or your business. If you’re unsure about what you’re doing, troubleshooting can take a lot of time, as you’ll have to scour the internet for solutions, work out which is the best advice, and then action it yourself. And that’s assuming you do it right - there’s every chance that you could end up doing more harm to your WordPress website than good.
Let’s say you work in your company’s marketing department. Your job is to create advertising campaigns, monitor market trends, and develop targeting strategies based on various metrics. If you take on the responsibility of supporting the business’s website, WordPress admin and troubleshooting WordPress issues as well, you’ll likely be sidetracked from what you’re actually supposed to be doing.
Keeping both your job and your WordPress website running is mission-critical for doing business in 2020 – especially considering the ongoing COVID-19 pandemic and the decline in brick-and-mortar business presence.
Limitations clients feel with getting WordPress help
As a WordPress site manager, you might feel your options are pretty limited when it comes to resolving WordPress problems. As we mentioned earlier, WordPress.org is free, open-source software, which means there isn’t dedicated support available from the developers. But that doesn’t mean there isn’t any support available for when you need WordPress help.
We’re Valet, a full-service agency that’ll take care of everything for you, and we wrote this article! Our service enables you to integrate professional website support and development into your day-to-day workflow. As a result, you’re able to outsource maintenance and site upkeep off to WordPress help and support experts so you can focus on growing your business.
Five options for getting WordPress help
Here, we’ll lay out the different options available to you for getting WordPress help for your website or online store.
1. Valet
Valet provides professional WordPress website management, consultation, and development services. It’s the go-to solution for business owners that need WordPress help regularly (or from time to time) to manage the technical side of running a website.
In addition to WordPress maintenance and support, Valet also offers website health and speed audits and assessments, the option to add WordPress experts to your team remotely, and scanning and remediation for website accessibility issues.
Valet is a full-service company that takes care of everything for you, leaving you to work on what you’re best at - your own work and business! Depending on the type of WordPress help you’re seeking, you can sign up for different Valet services.
Valet Services
Here’s a quick breakdown of the services Valet offers and how they can help you keep your business website running smoothly:
Core WordPress Maintenance. Valet’s WordPress website maintenance features offer secure code backups, malware scanning, and uptime monitoring to help protect your site and make sure it’s up and running around the clock. It includes ensuring the WordPress core, themes, and plugins are always up to date. The team can also help you with CDN and HTTPS setup – both of which are critically important for business sites.
eCommerce Maintenance. Valet’s eCommerce website testing workflows help ensure that your online store is running smoothly at all times. This includes making sure important pages load successfully, testing guest (and logged-in) user checkout workflows, and verifying contact forms work properly. Valet works with all major eCommerce platforms, including WooCommerce.
Professional Support and Development. Valet gives WordPress businesses the option to expand their tech team with project managers, full-stack developers, and other resources without having to worry about hiring talent during the ongoing COVID-19 pandemic. This means you can outsource WordPress help-related tasks like troubleshooting and development, such as creating custom code to add new features to your site.
Audits and Assessments. Valet provides a complete Website Health Assessment and Speed Assessment to help WordPress businesses figure out where they stand and what they need to do to improve their website.
Accessibility. Valet is an online ADA partner that provides scanning and remediation for accessibility issues, helping you ensure your WordPress site is accessible by people with disabilities and socio-economic restrictions, and to eliminate legal liability for noncompliance.
Why Valet is the best choice
One of the main reasons why Valet is the best choice for businesses looking for WordPress help is that it provides full service, instead of just standard WordPress maintenance. In other words, it’s a one-stop-shop for managing your entire WordPress website or WooCommerce store.
When it comes to finding good WordPress help for your business, you need to think long term. Ask yourself:
What happens after you get support? Will you be able to do the work you need to do? What if it’s development-related?
You don’t want to end up in situations where you’re vetting service providers on freelance websites for specific tasks. You might end up hiring a freelancer one month to take care of WordPress maintenance and a few more people the next month to help with WordPress development. You’ll have to keep continually on top of who has done what, why, and when, and end up becoming an impromptu project manager for a project you don’t even understand!
Valet, on the other hand, takes care of all of this for you and brings years of professional experience to the table.
Whether you’re running an online or brick-and-mortar business, if you don’t have people with technical experience to keep WordPress secure and up-to-date, it makes sense to outsource site maintenance and upkeep to a single, cohesive team of professionals. It gives you peace of mind knowing that you won’t get bogged down by technical work.
Even if you’re technically proficient, it helps to have someone constantly monitoring your site’s uptime and stats and able to take care of things if your site goes down. Less hassle and more peace of mind for you.
The best part is that Valet’s WordPress professionals work as an extension of your team, rather than the ad hoc nature of getting freelancers in to solve problems. By developing a long term relationship with your site, the Valet team understands your site’s infrastructure. It’s a relief when they can quickly resolve any issues you’re facing without requiring you to go into in-depth explanation, as some of our users told us:
“Valet gives us peace of mind and frees up a lot of time when fixes or development needs to be done, as Valet's team already has access to our framework and understands the infrastructure.”
“We see Valet as a partner to help us maintain and update our website. They are proactive to keep it updated and running smoothly and quick to react and solve any problems or custom solutions we may need.”
2. Free support from WordPress.org
WordPress.org is free and open-source, which means it’s supported by volunteers, not a dedicated support team. This means that you shouldn’t expect to access support via email, live chat, or phone.
Keep in mind that WordPress.org is different from WordPress.com (by Automattic), which is a hosted platform that comes with dedicated support.
That said, WordPress does have a support page on its official website, which is basically a knowledge base with documentation, step-by-step tutorials, and FAQs covering the following broad topics:
Getting Started
Installing WordPress
Basic Usage
Basic Administration
Customizing
Maintenance
Security
Advanced Topics
Troubleshooting
In addition to this, the official WordPress support page also links to volunteer-led support forums. This allows WordPress users to see if other users have experienced similar issues and get WordPress help from the community.
It’s also worth mentioning that you can get similar support for specific themes and plugins if you download and install them from the WordPress Theme Directory or the WordPress Plugin Directory. You can do this by heading over to the WordPress theme or plugin’s page and navigating to the View support forum link to access the forum.
For example, if you’re using the Yoast SEO plugin, you can visit Yoast’s support forum to learn about common issues WordPress users have had with it and the community’s recommendations on how to resolve them.
This sort of WordPress support is fine for basic WordPress issues and tasks that aren’t time-sensitive. For example, if you’re a website owner running a simple online magazine or personal blog, you can rely on the free support you get from WordPress.org. However, your forum post might not get a response for weeks or even months! Businesses that need their site to be running smoothly at all times are best off looking elsewhere.
3. Support from the premium theme or plugins you’re using
If you’re using a premium WordPress theme or plugin, you might be able to get some WordPress help from the developers - though this will often depend on the pricing tier you're on. However, the team will likely only be able to resolve very specific problems related to their product(s) rather than general WordPress errors.
For example, if you’re using a premium WordPress theme or page builder (like Elementor) and aren’t sure why your website is slow, there’s only so much the theme developers can do to help you to get it to speed up. For this, you’d need professionals to perform a speed assessment for your WordPress website and develop an action plan.
The theme developers will, however, have the know-how to help you to customize the look and feel of your website’s front-end and figure out where to insert custom CSS code. You will need to write the code yourself, though.
Similarly, if you’re using premium plugins, the WordPress developers can help you figure out why their plugin isn’t working on your site as it should, or how to set up a widget in your site's header or sidebar. For example, they might recommend making sure you’re using the latest PHP version, but they can’t go into your hosting server and site to check it for you.
Depending on your needs, it might make more sense to work with a professional WordPress support and development agency, like Valet, that’s an extension of your own team. This way, you’ll get timely replies and be able to resolve issues faster, no matter the trouble. Plus, you can even ask them to write up some custom CSS for you!
4. Managed WordPress hosting providers
If you’ve been in the WordPress space for some time now, you might have heard of managed WordPress hosting providers. For those unfamiliar, managed WordPress hosts only take care of the hosting side of things.
For instance, they’ll help you install WordPress to your hosting server after you sign up for a managed WordPress hosting plan, make sure your server is configured properly, install an SSL certificate, and help you configure the MySQL database. Beyond this, managed WordPress hosting providers aren’t responsible for conducting speed audits or making sure your site is secure.
It’s important to bear in mind that managed hosts will only support WordPress installations running on their hosting servers. In other words, they don’t offer support for the WordPress software itself. This means that they can help you resolve plugin conflict issues if they’re related to your hosting environment but can’t help you figure out how to extend the plugin’s core functionality using PHP code for a specific, development-related task, set up a page builder (like Elementor), or resolve WordPress back-end issues.
In addition, they won’t be able to help resolve issues related to eCommerce websites powered by WooCommerce or membership sites that use a combination of plugins to run. This is a major downside of relying entirely on managed WordPress hosting providers if you’re running an online store.
Put simply, if you sign up for a managed WordPress host, you shouldn’t expect to receive in-depth support for WordPress core issues or theme and plugin problems. They can only provide support for WordPress issues related to hosting.
It’s easy to understand why WordPress users are increasingly frustrated with the support experiences they receive from managed hosts. Most complaints fall under one of three broad categories:
Long wait times.
Slow response times.
Support tickets getting passed around several different support tiers before finally ending up at one that can give an answer
And, many times, after all that the managed hosting provider won’t actually be able to help you resolve your issue. On the flip side, a WordPress management, support, and development company, like Valet, solves everything for you, whether it’s related to the hardware side of things or the software.
5. WordPress maintenance and support services
There are some other options available to you when it comes to getting WordPress help. A quick Google search will turn out maintenance and support services for getting basic WordPress help. You can sign up for WordPress maintenance and support services provided by companies like GoWP or WP Buffs.
However, these services typically just cover basic WordPress support and maintenance related tasks. This typically includes making sure the WordPress core and themes and plugins are up-to-date and making sure your site is backed up. Some might even help you with search engine optimization (SEO) efforts, social media integrations, or making sure your plugins play nicely with Elementor page builder.
The first step to solving a problem with your WordPress site is to understand what exactly the issue is. If you don’t have a clear understanding of the problem, it’s difficult to get support or WordPress help. Valet’s professionals have real-world experience and can help you resolve issues with your WordPress site in a timely manner instead of implementing quick fixes.
If you run into a scenario where there’s follow-up work that needs to be done, many of these one-time support sites will leave you on your own. For example, if you have trouble getting your CDN to work smoothly with your WordPress site, then a WordPress maintenance and support service provider can help you configure your CDN plugin’s settings, but you’ll have to mess around with the actual CDN yourself.
Valet, on the other hand, solves all of these problems for you since it’s a full-service provider that’s always ready for you and your site. The team ensures that you have professional support available to you around the clock that you can reach out to via phone or email. This saves you from having to submit support tickets and waiting for a representative to get back to you.
Get WordPress help for your business
If you’re running an online business, brick-and-mortar business, WordPress side-project site, online store, or membership site, you might need some sort of WordPress help sooner or later.
Instead of spending time troubleshooting issues on your own or worrying about hiring in-house talent, it’s a great idea to enlist a WordPress support and development company with a proven track record of success. This way, you won’t feel limited when it comes to using the powerful and flexible WordPress CMS to power your site. You can use it to its full potential while outsourcing the technical side of things and focusing on growing your small business.
To recap, here are the WordPress help services Valet can help you with:
Making sure your WordPress site is up-to-date, backed up, malware-free, and running smoothly.
Setting up a CDN and HTTPS on your business website or online store.
Create, set up, and run automated eCommerce website testing workflows to ensure important pages load successfully every time.
Onboard project managers, full-stack developers, and other WordPress experts for WordPress help, support, and development tasks.
Running a complete website audit and assessment (health assessment and speed assessment) to improve site performance.
Find and fix website accessibility issues to ensure your WordPress site is accessible by people with disabilities and socio-economic restrictions.
Valet is the perfect WordPress help solution provider for businesses that don’t have time to manage the technical aspects of running a website or don’t have the technical expertise in-house. Instead of hiring freelancers or outsourcing support and development tasks to multiple agencies, it’s much more cost-effective to go with a full-service WordPress help solution provider.
How Do You Share Access to Your WP Engine Website?
WP Engine has been a long-time personal favorite of mine. It was one of the very first WordPress centric managed hosts and they continue to improve their hosting services.
One of my all-time favorite improvements was when they added the ability to spin-up development and staging versions of websites. This makes it possible for proper development.
WP Engine's attention to usability and developers certainly shows. Including when it comes to sharing access to a WP Engine installation of WordPress.
Here's how to share access to your WP Engine website:
Once you've logged in, simply click Users > Account Users and click the Add User button. That's where you will enter the email address for whom you would like to give access.
When it's time to set permissions, you might want to check this handy user role capabilities chart provided by WP Engine. In most cases you're going to want to go with Full (no billing).
Don't forget to check this every once and a while. It's easy to forget you've given access to someone after work on your site has been complete.
Tell us your favorite WP Engine feature in the comments below. 🙂
In case you have any questions or need help, be free to reach out to us. Just contact us at support@valet.io and we will gladly assist.
How to Add a New User to Google Analytics
When you want to share access to your Google Analytics account, you should not share your Google username and password. The best way to go about sharing access to a new vendor -- if it's for web development, SEO, marketing, or anything else -- is to add them as a new user.
It's super easy.
Here's how Google Support explains to website owners how to add as many new users as needed. To add a new user to an account/property/view:
2. Click Admin, and navigate to the desired account/property/view.
3. In the Account, Property, or View column (depending upon whether you want to add users at the account, property, or view level), click User Management.
4. In the Account users list, click +, then click Add new users.
5. Enter the email address for the user's Google Account.
6. Select Notify new users by email to send a message to the user.
7. Select the permissions you want. Learn more about permissions.
8. Click Add.
And that's it!
It's not a bad idea to look at what users are listed from time to time and remove any users that are no longer needed. Especially for any users that have a lot of permissions.
As always, if you have any questions just ask us here at Valet.
