Our Service

We’re a full-service agency, specializing in high-end support. Our passion is crafting long-term solutions for our clients.

We’re interested in the why and the how. We don’t just sell you website development or a support plan—we understand who you are, what you need, and what success means to you. We partner with you, and we aim to truly comprehend your needs & challenges. Then we deliver a solution.

Our Capabilities

  • Ongoing Support

    We’re the original WordPress support company, ready to handle all your development needs and updates. Our Valet service ensures that your site is always up and running. We take care of your site’s day-to-day needs, as well as any issues that arise. And with our monitoring systems, we know the moment anything ever happens.

    • Rolling Off-site Backups
    • Security Monitoring
    • Staging & Dev Environments
    • Reporting & Constant Assistance
    • Performance Checking
    • Premium Plugin Support
    • Regular Touch base calls
    • Version Controlled Codebase
  • Discovery Audit

    Strategy is our sweet spot. Our proven audit process uncovers essential information about your business, delving into every aspect of your marketplace, customers and prospects. We reveal competitive opportunities and vulnerabilities, arming you to make intelligent data-driven decisions. Our team partners with you to make a roadmap you can confidently trust for success.

    • SEO Audit
    • Security Audit
    • PR & Image Consulting
    • Discovery Audit
    • Branding Strategy
    • Code Review
    • Performance & Site Health Audit
    • Market & Competitor Analysis
  • Design

    Our design process works hand-in-hand with our strategic planning. We focus on your users and design to accomplish your goals. Our user-focused approach carefully follows the strategy that we craft in the discovery phase. We focus on design in a holistic way—considering all mediums and audiences. This means smart design that’s user-friendly and intuitive.

    • Wireframes
    • Branding
    • UX/UI
    • Collateral
    • Custom Themes
    • Illustrations
    • Custom App
    • Apparel
    • Package/Product Design
    • Events Planning
  • Development

    Custom development is our mainstay, and we have an amazingly talented team. Valet developers are speakers at national conferences, have decades of experience, and understand the nuances of delivering quality products. We’re passionate about good code, and we stand by our work.

    • Custom Theme
    • Custom Plugin
    • Current Best Practices
    • Optimization
    • Proper Development Flow
    • App Development
    • Git flow enforces
    • API Integrations
    • Automation
    • Membership & eCommerce
  • Data-driven Marketing

    After your site launches—and even before, having a digital marketing plan is critical. We’ll help you navigate the windy roads of creating a digital strategy. This includes analytics, adwords, optimization, social media, and affiliate marketing to ensure you’re making decisions to accomplish your goals. We’re your digital partner, and we’re here for all aspects of your online success.

    • Analytics
    • AdWords
    • Social Media
    • Reducing Load Times
    • Affiliate Marketing
    • A/B Testing
    • Landing Page Campaigns
    • User Testing
    • Search Engine Optimization (SEO)
    • Performance Improvements
  • Migrations

    Move to infrastructure that supports your growing business. We help choose the best technology or hosting provider for your site and move you over seamlessly, even if your project includes multiple sites and complex architecture. Adopt a new CMS, find a powerful host, and make the transition without a hitch.

    • Host-to-Host
    • CMS to WordPress
    • Multisite Conversions

Our Process

We deliver products that show results. Bring us your idea, and we'll work with you as partners to bring it to life. Our process is the result of a decade of working with clients.

1. On-boarding

We start with a kickoff meeting, where we discuss the project's goals & requirements. We ask the necessary questions to understand the purpose of the project—reviewing every aspect of the project. We create a plan for every stage of the project, breaking it down into milestones and timelines. Everything goes into our project management software, Wrike.

2. Weekly Process

During production, we execute the work we carefully planned. On Mondays, we talk with clients and outline our goals for the week. A dedicated project manager is assigned to each project—keeping everyone the loop. Client are invited to respond to tickets and observe progress in our PM software. Every Friday, clients receive a detailed progress update.

3. Discovery & Planning

We take all the goals that were defined in on-boarding—along with any problems discovered, and we find solutions. From there, we create a plan of attack, aka a “project roadmap” with our planning. This includes specific requirements, tasks, estimates, timelines, post types, plugins, and a start and finish date.

4. UX/UI & Design

In this phase, we turn our planning into visual results with design. We leverage the current goals and aim to give users an intuitive experience. Our design phase involves communicating with our clients and taking their feedback into consideration as we find the perfect look and feel for the project.

5. Development

Our team creates usable and beautiful designs, then builds them out to work flawlessly on all devices—including phone, tablet & desktop. We adhere to the security guidelines, and everything we build is always up to current best practices, created with future growth in mind.

6. QA, Training + Launch

All of our projects include quality assurance time. After QA, we educate our clients on how to use their new site, providing live training and screencasts. After launching a site, we're available to provide ongoing support for the life of the project.

Happy Clients

John Dusek
Mike Brannan Centric Consulting
Adam Warner Mixergy
Cassandra Skoufalos, InStyle Magazine Media Upstarts website for Time Inc.
Rebecca Churt OpenView Partners
Nico Secunda Video Membership & Redesign for Shamanism

“Centric has been working with Valet for the past few years and just completed a large project that required a significant amount of custom development work and WordPress expertise. The end result exceeded our expectations. When we need them, Valet is there to help and to do the job well. That peace of mind is hard to come by. Thank you!”

- Mike Brannan, Centric Consulting

“Valet is like my CFO and Tech Department. If anything breaks on my site, or if I have an idea for something new to add to it, all I have to do is email the team and they make it work.”

- Adam Warner, Mixergy

Valet was wonderful to work with in creating the Media Upstarts website for Time Inc. From the start of our campaign, every member of their team treated each step of the process with the utmost professionalism, dedication and excitement. Valet has a unique vision to their work and brings an invigorating creative lens that helped shaped the Media Upstarts website to function and look the best it can. I look forward to working with Valet again in the future!

- Cassandra Skoufalos, InStyle Magazine, Media Upstarts website for Time Inc.

“I was pleasantly surprised by what you guys gave us. Very happy with James’ walk-through. I have gotten audits done by vendors in the past and they were always sub-par, but you guys really surpassed all expectations. Well done!”

- Rebecca Churt, OpenView Partners

I truly appreciate the great work everyone put into this project & the amazing way it flowed so smoothly. I’m extremely happy with everything, and I look forward to continuing to work with all. Once again, thank you. You’re an amazing, kind & extremely capable team. It’s refreshing to work with such a great crew, and it’s a pleasure to know each of you.

- Nico Secunda, Video Membership & Redesign for Shamanism

Have a project you're interested in discussing with us?

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