Tag: business

You perhaps recall that we earlier discussed two foundational skills needed for awesome customer service. Today, we talk about one more. We call it “customer service humility.” Customer service humility is exactly what it sounds like. It’s you taking a humble stance in your dealings with the world on behalf of your company or organization.…

Open Chrome. Or Firefox. Or Opera, Safari, Brave, or whatever browser you normally use. Type in the address of your own website and hit the return key. If yours is a secure website, a little green padlock icon appears next to the address bar. If yours is an unsecure website, you get a red padlock.…

  Website performance problems bedevil you. You realized this after it became obvious to you that people visiting your site never really do what you hoped. Few ventured from page to page, meaning few discovered all that you offered. Few read your content and absorbed your ideas or embraced your suggestions. Few clicked the links…

Customer service skills you must possess stand atop five foundational pillars. These pillars form the basis of the great customer service you receive from Valet. The five customer service skills pillars: Tenacity Integrity Leadership Excellence Humility Today, we examine the first of those five customer service skills pillars—tenacity. Tenacity means staying the course all the…

Good customer service. In a way, it’s like good art: hard to define, but you know it when you see it. With Valet, you see it all the time—and that’s because we take customer service seriously. So do you, which is why we’d like to share with you our ideas about what constitutes good customer…

The WP Valet team loves building strong relationships in the community. It’s exciting to grow and work with new people. This month, we’re very happy to announce that Pantheon—a WordPress and Drupal hosting company—is now working with WP Valet as partner. To get things off to a smooth start, our team took a trip out to San Francisco…

If you’re reading this, it’s likely you’re already a business owner or perhaps you’re just starting out. Running a successful business is rewarding to be sure, but it’s not an easy task. One of the challenges that many owners face is finding a work-life balance. Many people get so laser focused on building their company that it…

Having a presence on Facebook, Twitter, YouTube and other social outlets is now the standard for most businesses. Its a great method to further your marketing reach to potential customers as well as a quick way for your existing customers to ask questions, report issues and interact with real humans at your company. However, there are…

Describe your position at WPV and what you do. My position at WP Valet is a mix of duties. Mostly I spend my time coordinating development projects and getting custom development underway. I play “translator” between the clients, our support staff, and developers to ensure that we get the BEST service possible for our clients.…

Our very own Mason James was recently a guest on the WordPress Developers Hangout hosted by Mario Peshev of DevWP.eu. Among other things, Mason discusses his experience starting his own WordPress business. Mario Peshev – WordPress Developer and Community Builder Mario is an experienced WordPress developer and has contributed many patches to the core software.…