Tag: customer service

You perhaps recall that we earlier discussed two foundational skills needed for awesome customer service. Today, we talk about one more. We call it “customer service humility.” Customer service humility is exactly what it sounds like. It’s you taking a humble stance in your dealings with the world on behalf of your company or organization.…

  Website performance problems bedevil you. You realized this after it became obvious to you that people visiting your site never really do what you hoped. Few ventured from page to page, meaning few discovered all that you offered. Few read your content and absorbed your ideas or embraced your suggestions. Few clicked the links…

Last time, we gave you the Valet view of what it takes to keep your patrons happy. We listed five pillars of good customer service. Our focus was the pillar of tenacity. This time, we focus on “customer service excellence.” Now, please keep in mind that excellence is like beauty—all in the eye of the…

Customer service skills you must possess stand atop five foundational pillars. These pillars form the basis of the great customer service you receive from Valet. The five customer service skills pillars: Tenacity Integrity Leadership Excellence Humility Today, we examine the first of those five customer service skills pillars—tenacity. Tenacity means staying the course all the…

Good customer service. In a way, it’s like good art: hard to define, but you know it when you see it. With Valet, you see it all the time—and that’s because we take customer service seriously. So do you, which is why we’d like to share with you our ideas about what constitutes good customer…

The cornerstone of any service oriented-business is a strong customer service team. No matter what the size of your team, every member should have one customer service trait in common. If this trait is absent—even in one person, it can mean the difference between success and failure. Listening Effectively Now you may be thinking “Of course, my…

If you have kids of your own, know someone who does, or just have seen toddlers in action then it’s likely you know about the terrible twos. Toddlers are a fickle bunch. They can be supremely loving one minute and be filled with frustration and rage the next. It’s not their fault that their emotions…

Mason James, our founder and CEO (and “the wearer of many hats”) was recently a guest a on the Matt Report. The Matt Report is a podcast and community focusing on the business of WordPress. You can jump to the video at the end of this post if you like. In this interview, Mason discusses…