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Tag: customer service

Culture face-time
Facing Up to the Challenges of Face Time: A Valet Roundtable Discussion

…[V]irtual office workers tend to be isolated from colleagues and customers. They seldom see and interact with one another face to face. Yet people instinctively crave what’s usually referred to as “face time.”

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Culture communication tips
Communication Tips to Make Your Company More Successful

Never talk to a customer while angry. In a roiled frame of mind, the chances of you saying something regrettable go way up. And bad things happen when you say regrettable things to a customer.

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Customer Service great customer service training not much different from weight training
Great Customer Service Training Starts with Lessons in Communication

Are great customer service representatives born or made? Valet thinks some are indeed born with a natural flair for helping solve the problems of others. All the rest become great as a result of great customer service training, the WordPress website wellness company says. And great customer service training is something in which Valet takes…

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Customer Service Good customer service is the kind of thing that gets people shaking hands
Customer Service Humility: A Skill that Serves You and Your Enterprise Extremely Well

You perhaps recall that we earlier discussed two foundational skills needed for awesome customer service. Today, we talk about one more. We call it “customer service humility.” Customer service humility is exactly what it sounds like. It’s you taking a humble stance in your dealings with the world on behalf of your company or organization….

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Accessibility
Things That Can Cause You to Have Website Performance Problems

  Website performance problems bedevil you. You realized this after it became obvious to you that people visiting your site never really do what you hoped. Few ventured from page to page, meaning few discovered all that you offered. Few read your content and absorbed your ideas or embraced your suggestions. Few clicked the links…

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Customer Service
Customer Service Excellence: Turn Your Clients’ Frowns Upside Down

Last time, we gave you the Valet view of what it takes to keep your patrons happy. We listed five pillars of good customer service. Our focus was the pillar of tenacity. This time, we focus on “customer service excellence.” Now, please keep in mind that excellence is like beauty—all in the eye of the…

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