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Tag: customer service

How to Truly Delight Your Clientele: Valet Reveals the Secrets of Good Customer Service

Good customer service. In a way, it’s like good art: hard to define, but you know it when you see it. With Valet, you see it all the time—and that’s because we take customer service seriously. So do you, which is why we’d like to share with you our ideas about what constitutes good customer read more

Your Business Is Doomed if Your Team Doesn’t Do This

The cornerstone of any service oriented-business is a strong customer service team. No matter what the size of your team, every member should have one customer service trait in common. If this trait is absent—even in one person, it can mean the difference between success and failure. Listening Effectively Now you may be thinking “Of course, my read more

What a Two Year Old Can Teach Us About Customer Service

If you have kids of your own, know someone who does, or just have seen toddlers in action then it’s likely you know about the terrible twos. Toddlers are a fickle bunch. They can be supremely loving one minute and be filled with frustration and rage the next. It’s not their fault that their emotions read more

Utilizing “People” Data to Build your Business

Mason James, our founder and CEO (and “the wearer of many hats”) was recently a guest a on the Matt Report. The Matt Report is a podcast and community focusing on the business of WordPress. You can jump to the video at the end of this post if you like. In this interview, Mason discusses read more