You perhaps recall that we earlier discussed two foundational skills needed for awesome customer service. Today, we talk about one more. We call it “customer service humility.” Customer service humility is exactly what it sounds like. It’s you taking a humble stance in your dealings with the world on behalf of your company or organization.
Last time, we gave you the Valet view of what it takes to keep your patrons happy. We listed five pillars of good customer service. Our focus was the pillar of tenacity. This time, we focus on “customer service excellence.” Now, please keep in mind that excellence is like beauty—all in the eye of the
If you’re reading this, it’s likely you’re already a business owner or perhaps you’re just starting out. Running a successful business is rewarding to be sure, but it’s not an easy task. One of the challenges that many owners face is finding a work-life balance. Many people get so laser focused on building their company that it